Return Policies by Purchase Type

Clear guidelines based on your order type and location

🏠

Domestic Orders

  • Return window: 15 days from purchase
  • Shipping cost: Customer responsibility
  • Condition: Resalable condition required
  • Credit: Full merchandise credit
🌍

International Orders

  • General policy: Non-returnable
  • Exception: Defective products only
  • Our errors: Returns accepted
  • Credit: Full including shipping
💻

Digital Products

  • Returns: Not accepted
  • Refunds: Not available
  • Reason: Immediate access
  • Sales: All final

📅 15-Day Return Process

1

Check Eligibility

Verify you’re within 15 days of purchase date (domestic only)

2

Prepare Package

Include original invoice copy and ensure resalable condition

3

Ship Return

Send via your preferred carrier at your expense

4

Receive Credit

Full merchandise credit issued after processing

Special Circumstances

⚠️ Defective Products & Our Errors

When we make a mistake or send defective products:

  • • International customers: Returns are accepted
  • • Full credit: Including shipping both directions
  • • No customer cost: We cover all return shipping
  • • Priority processing: Quick resolution guaranteed

Important Requirements

📋 Return Requirements

  • • Original invoice copy required
  • • Items must be in resalable condition
  • • No return authorization needed
  • • Original packaging preferred

🚫 Non-Returnable Items

Digital products cannot be returned due to immediate accessibility. International orders are generally non-returnable except for defects or our errors.

💳 Merchandise Credit System

Full Credit Value

Receive full merchandise credit for all qualifying returns in resalable condition

Future Purchases

Apply credit to any future orders through Pathway Book Service

Shipping Included

For defective items or our errors, shipping costs are included in credit