Refund Policy
Fair and transparent return guidelines for your satisfaction
Return Policies by Purchase Type
Clear guidelines based on your order type and location
Domestic Orders
- Return window: 15 days from purchase
- Shipping cost: Customer responsibility
- Condition: Resalable condition required
- Credit: Full merchandise credit
International Orders
- General policy: Non-returnable
- Exception: Defective products only
- Our errors: Returns accepted
- Credit: Full including shipping
Digital Products
- Returns: Not accepted
- Refunds: Not available
- Reason: Immediate access
- Sales: All final
📅 15-Day Return Process
1
Check Eligibility
Verify you’re within 15 days of purchase date (domestic only)
2
Prepare Package
Include original invoice copy and ensure resalable condition
3
Ship Return
Send via your preferred carrier at your expense
4
Receive Credit
Full merchandise credit issued after processing
Special Circumstances
⚠️ Defective Products & Our Errors
When we make a mistake or send defective products:
- • International customers: Returns are accepted
- • Full credit: Including shipping both directions
- • No customer cost: We cover all return shipping
- • Priority processing: Quick resolution guaranteed
Important Requirements
📋 Return Requirements
- • Original invoice copy required
- • Items must be in resalable condition
- • No return authorization needed
- • Original packaging preferred
🚫 Non-Returnable Items
Digital products cannot be returned due to immediate accessibility. International orders are generally non-returnable except for defects or our errors.
💳 Merchandise Credit System
Full Credit Value
Receive full merchandise credit for all qualifying returns in resalable condition
Future Purchases
Apply credit to any future orders through Pathway Book Service
Shipping Included
For defective items or our errors, shipping costs are included in credit